Ordering Information

Placing an order

You can place an order by telephone, fax or email 24 hours a day.

CONTACT US !

Confirmation

When placing an order by telephone, please inform the Sales Representative that confirmation will follow. To avoid duplication, please mark your paperwork ‘Confirmation Only, Do Not Duplicate’ and include the name of the OMEGA Sales Representative.

Written Orders

Written orders are welcomed. If you are familiar with OMEGA’s products and do not need to consult with a Sales / Applications Engineer, please mail or fax your written orders to OMEGA . For fast, efficient processing of your order, please include: • Purchase order number • Billing and shipping addresses • Part no. and description of items ordered • Name and telephone number of requisitioner

Terms and Conditions

OMEGA is pleased to open a credit account of net 30 days to all customers, subject to a satisfactory credit application. OMEGA welcomes new accounts and will process orders on a prepaid or credit card basis whilst a credit account is being established. New accounts are set up with a minimum amount of paperwork. Read the full Terms & Conditions.

Order Progress

For delivery status, order changes and cancellations, please contact an OMEGA Sales Representative at 514-856-6928.

Prices

The prices of goods sold are those in effect at the time of sale and are subject to change without notice. Whilst this is unlikely, please contact an OMEGA Sales Representative for the latest prices in local currencies. We will be pleased to provide Quotations either by post, telephone, e-mail or fax. Tax Appropriate tax will be charged at the prevailing rate, unless tax exemption applies. Quantity Discounts Many items have quantity discount schedules. For larger quantities and for products which do not have discounts listed, please consult an OMEGA® Sales Representative. Such discounts will apply only to orders involving a single shipment or multiple shipments against a firm delivery schedule. Credit Cards OMEGA® is pleased to honour major credit/debit cards for your ordering convenience, including: VISA, MasterCard, and American Express. Invoicing OMEGA® will accept orders and payments in Canadian Dollars.

Billing Info

Download Omega Commercial Account Credit Application

Shipping

We offer next day delivery for orders shipped within Canada, at a standard rate, where available. We can also arrange early morning and Saturday delivery. Other shipping methods are available upon request. An OMEGA® Sales Representative would be pleased to advise you of shipping costs and methods at the time of quotation, particularly for our international customers.

Retention of Title

All goods sold by OMEGA® remain the property of OMEGA® until payment is made in full.

Return / Repair Inquiries

All repairs inquiries (warranty and non warranty) should be directed to an OMEGA Customer Service Representative on 514-856-6928. Before returning any item, please contact the Representative to obtain an Authorised Return (AR) number and shipping address. The designated AR number should then be marked on the outside of the return package. To avoid processing delays, please be sure to include: • Purchase order number and invoice number • Your name, address and telephone number • Model and serial number • Repair instructions Goods returned following evaluation or wrongly ordered must also be returned in accordance with the above procedure. The product and its original packaging must be undamaged and must include all manuals and accessories. Unless this procedure is followed, full credit will not be given. We reserve the right to levy a restocking charge to cover inspection, test and handling, plus the cost of any repairs or reconfiguration.

OEM Accounts

Discounts for Original Equipment Manufacturers (OEM) are available to all qualified manufacturers. Please contact an OMEGA® Sales Representative to discuss eligibility.

Design and Specifications

OMEGA® reserves the right to make changes in the design and specifications of any product as engineering advances or necessity requires. OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in technology and engineering.

CE Mark

It is the policy of OMEGA to comply with all worldwide safety and EMC/EMI regulations that apply. OMEGA is consistently pursuing certification of its products to the European New Approach Directives. OMEGA will add the CE mark to every appropriate device upon certification.